Amazing how you can spring into action when faced with an emergency situation as I was earlier this week.
My husband needed critical eye surgery in Sydney to save his eyesight.
We got the bad news about him requiring immediate surgery on Tuesday afternoon, by Wednesday morning we were booked on 11.10am flight leaving Coffs Harbour to Sydney arriving at the hospital 12.30pm. We entered the emergency section of Sydney Eye Hospital and by 3pm he was taken into the theatre.
Many of us, including myself, complain about our health system in Australia, but when faced with such an emergency, the triage nurse, administration staff and eye surgeons performed outstanding efforts to achieve a timely and successful operation.
Although I did find the ‘triage nurse’ on duty at the time could have shown compassion and some understanding, especially when she yelled at me: “stay behind the red line”, causing me some angst.
It was similar situation for other patients who felt anxious in the line.
Thank goodness another nurse arrived to control the patient build-up by implementing some common sense into organising an improved patient flow, by directing the patients to the correct windows instead of standing in a long line waiting helplessly. The torturous 9-hour slow train trip back to Coffs Harbour bought us back to reality. Due to the air pressure on planes my husband could not fly.
Most importantly my husband’s eyesight is saved thanks to quick medical response from Sydney Eye Hospital.